Customer Service Representative

OP360 is looking for you!

We are searching for a confident customer service representative to work in a high-performance work team environment, is responsible for assuring the quality and integrity of the company
Directory through the gathering of transportation industry information such as proper Motor Carrier Authority, insurance verification, and up-to-date carrier profile.


Job Responsibilities
Delivers Customer Service, Product Support, and Customer Training
Audit and Validate Broker/Carrier authority of existing carriers.
Verify and validate broker and carrier authority. Maintain complete customer records, and accurately update changes to customer records.
Meet performance metrics, which include schedule adherence, utilization rate, monitoring, and phone time.
Manage/update customer information in Salesforce CRM
Make outbound calls to verify carrier insurance coverage and request updated insurance if needed.
Train new customers on the use of CarrierWatch and the Company's Onboard and provide ongoing support to these customers.
Update carrier watch lists via requests from customers, 3rd party information providers, and internal resources.
Analyze data from the company Directory through the use of Salesforce, Crystal Reports (Business Objects), and Excel
Report out as needed and/or make necessary updates to the company Directory based on data retrieved and analyzed.
Be the “Voice of the Customer,” by sharing customer feedback to help improve the company's products and services.
Share potential sales opportunities with company Sales.
Provide backup support to other Product Support teams by taking inbound calls, emails, and chats.

Requirements
-Must be fluent in English (B2 or above)
-High school diploma or equivalent required.
-1-3 year of Customer Service experience.
-Basic computer skills
-Customer Service
-Typing Skills
-Soft-Skills
-Analytical Skills

Benefits
-Pioneer Account
-Career Advancement opportunity
-2 days off
-Competitive salary
-Monthly performance incentives
-Benefits with our Allies
-Onsite Perks
-And Many More!