Customer Service Representative (Medellín)

Job description:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer
Service Representative. In this role, you will be responsible for providing exceptional service to our
customers by resolving inquiries.

Responsabilities:

• Strong desire to be helpful and take ownership to resolve customer situations/experience.
• Identify root cause of inquiries by asking probing questions to determine the best solution(s)
• Troubleshoot technical issues that are related to products not working as expected.
• Provided customer relationship management tool to research inquiries, document customer
interactions, and issue replacements.
• Receive and respond to inbound customer inquiries via phone, email, and text while updating internal
computer applications and systems.
• Maintain required product knowledge to deliver best in class service.
• Exhibit a positive attitude and bring enthusiasm to work each day.
• Proven record of great attendance and demonstrating skills as a team player
• Experience or knowledge with online payroll services and troubleshooting is a plus.

Skills and qualifications - Hard and soft skills:
• Excellent interpersonal and verbal skills, clear diction, tone, and knowledge/use of proper grammar
• B2 + English level
• Ability to explain complex, step-by-step processes to customers over the phone.
• At least 6 months of customer service or call center experience preferred.
• Ability to multitask by reading, typing, and navigating through applications while speaking with
customers.
• Communicate with customers in a proactive and professional manner across multiple communication
channels, including phone. Agents may be asked to transition to between channels at any time.

TRABAJO PRESENCIAL MEDELLÍN