Customer Service Representative
Medellín, Antioquia
Publicado hace 6 días
- Empresa:
- Solvo Global
- Descripción de la Empresa:
- Solvo is a company specially created to be a strategic partner in North America providing back office support for US based companies, turning it into our front office. It is our compromise not only to satisfy our customers needs but to work hand by hand to improve their processes profitability and exceed their expectations by providing value to enable our customer's long-term sustainable growth as well as having total control over their employees overseas with the best technology. Solvo connects exceptional workers with companies predominantly based in the United States. We recruit based on the specific needs of those companies to make sure that the soulver is great and fit for them, and also that they are a great fit for the soulver
- Tipo de Contrato:
- Tiempo Completo
- Experiencia requerida:
- 1 año
- Educación requerida:
- Educación Media / Bachillerato
- Género:
- Indiferente
- Cantidad de Vacantes:
- 10
Descripción de la Oferta de Trabajo
Position: Customer Service representative
Site: Murano Plaza, Envigado. (Medellin)
Schedule: Lunes a viernes 7am a 5pm. EST. (Disponibilidad de Lunes a domingo)
Remuneration: 2.600.000 Cop, consiste en 1.690.000 como salario + 910.000 que recibes como auxilio
de Vivienda.
.
Job description:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer
Service Representative. In this role, you will be responsible for providing exceptional service to our
customers by resolving inquiries.
Responsabilities:
• Strong desire to be helpful and take ownership to resolve customer situations/experience.
• Identify root cause of inquiries by asking probing questions to determine the best solution(s)
• Troubleshoot technical issues that are related to products not working as expected.
• Provided customer relationship management tool to research inquiries, document customer
interactions, and issue replacements.
• Receive and respond to inbound customer inquiries via phone, email, and text while updating internal
computer applications and systems.
• Maintain required product knowledge to deliver best in class service.
• Exhibit a positive attitude and bring enthusiasm to work each day.
• Proven record of great attendance and demonstrating skills as a team player
• Experience or knowledge with online payroll services and troubleshooting is a plus.
Skills and qualifications - Hard and soft skills:
• Excellent interpersonal and verbal skills, clear diction, tone, and knowledge/use of proper grammar
• B2 + English level
• Ability to explain complex, step-by-step processes to customers over the phone.
• At least 6 months of customer service or call center experience preferred.
• Ability to multitask by reading, typing, and navigating through applications while speaking with
customers.
• Communicate with customers in a proactive and professional manner across multiple communication
channels, including phone. Agents may be asked to transition to between channels at any time.
- Salario:
- $ 2.600.000,00 Mensual