Customer Service

Company Description

Solvo Global is revolutionizing how North American companies engage with talented nearshore employees using AI-powered tools. Solvo offers cost-effective remote talent across 50+ industry specialties to U.S. and Canadian businesses. Solvo ensures seamless communication with employees fluent in English, matching the clients’ time zone for optimal collaboration and oversight. With a focus on exceeding client expectations, Solvo aims to enhance productivity, adaptability, and deliver impactful results.

Role Description

This is a full-time on-site role for a Customer Service Representative at Solvo Global in Medellin the Customer Service Representative will be responsible for providing exceptional customer support, ensuring customer satisfaction, managing customer service inquiries, and enhancing the overall customer experience on a daily basis.

Qualifications

Customer Service Representatives, Customer Support, and Customer Satisfaction skills
Customer Service and Customer Experience expertise
Strong verbal and written communication skills
Ability to multitask and problem-solve efficiently
Experience in a similar role or customer-facing position
Attention to detail and empathy towards customers
Fluency in English (additional languages are a plus)
Experience with CRM software is advantageous
Industry
Business Consulting and Services
Employment Type
Full-time